Customer Service Schemes

"Hire From One - Return To Any"

This scheme provides more convenience to you. If you hire equipment from one Smiths Equipment Hire depot, you may return it to any Smiths Equipment Hire depot... at no extra cost.

Cut down the chances of late returns, save travel time and expenses by taking advantage of the "Hire From One - Return To Any" scheme from Smiths Equipment Hire.

"Price Promise"

Smiths Equipment Hire are dedicated to bringing you the best prices for equipment hire than other companies.

The Price Promise scheme simply means that if you receive a quote from any other hire company for any piece of equipment, Smiths qill endeavour to beat it - giving you the best for less.

In conjunction with this initiative, Smiths have introduced the Price Promise Challenge. This is your opportunity to tell us:

Once you Challenge a price, Smiths will check the prices and come back to you with an even better quote within two working hours1!

1 Responses may be delayed between the hours of 12pm and 2pm. Challenges submitted after 3pm might not be answered until the next working day. Unforeseen issues may prevent your challenge from being received. If you do not get a response, please try again after 24 hours or call 0800 783 0270. Information you provide will not be shared with or sold to third-party companies. See privacy policy for more details.